80-room boutique hotel downtown Montreal
Challenge: Inadequate consumer Vidéotron WiFi — guests disconnect on upper floors, 12 negative Booking reviews in 6 months.
Solution: 18 Ubiquiti Wi-Fi 6 access points + 4 common-area APs + custom captive portal + separate VLAN for staff/guests/POS.
Result: Zero WiFi complaints in 14 months. Booking WiFi score went from 6.2 to 9.1. 800 emails collected per month via captive portal.